Last updated: 04 June 2026
Life Global Farm is a livestock breeder and international exporter of live animals, breeding genetics, and farm supplies. We stand firmly behind the quality, health, and condition of every animal and every item we dispatch. Because our core products are living creatures, the way returns, replacements, and refunds work is necessarily different from an ordinary online shop — the welfare of the animals and the bio-security of your herd, our herd, and every herd along the route must come first. This Policy explains, in plain language, exactly what you are entitled to if something is not right, how our quality and replacement guarantee works, and the small number of situations in which a return or refund is not possible. By placing an order with Life Global Farm you confirm that you have read, understood, and accepted the terms set out below.
Your satisfaction and the health of your stock matter to us. If the livestock you receive is not up to the standard we promised — for example, if an animal arrives in poor condition, does not match the breed, age, weight, sex, or specification stated on your quote or invoice, or fails to meet the health standard certified before dispatch — we will make it right. In a verified case of this kind, Life Global Farm will replace the animal (or animals) concerned with stock of the agreed standard, and the freight and transport cost of returning the affected animal and delivering the replacement will be on us. You will not be left out of pocket for a genuine shortfall in quality that is our responsibility. This guarantee is the heart of how we do business: we would rather replace an animal and cover the cost than have a customer receive stock that does not meet the standard they paid for.
To qualify for a no-cost replacement under this guarantee, the issue must be a genuine quality, specification, or health defect that was present at the time of hand-over, must be reported to us promptly (see section 4), and must be capable of verification — in the case of health or condition, by a qualified or accredited veterinarian. Where a like-for-like replacement is not immediately available, we will agree a suitable alternative, an account credit, or a refund with you.
You, or your appointed agent, must inspect every animal carefully at the point of hand-over — whether that is at your farm, an agreed collection point, or your nominated port or airport — and note any concern with the driver, agent, or loading official before the consignment leaves. This inspection is important: it is the moment at which any visible problem can be recorded and acted upon quickly. Risk in the animals passes to you on hand-over and acceptance, so please count the animals, check their condition against your documentation, and raise anything that looks wrong straight away. A clear note made at hand-over, ideally with photographs, makes any later claim far easier and faster for everyone to resolve.
Every animal we dispatch is inspected and certified fit and healthy by an accredited veterinarian before it leaves our facility, and health certificates are issued for each consignment. Where a documented health guarantee applies to your purchase, any claim under it must be supported by a report from a qualified veterinarian and notified to us in writing within the guarantee window stated on your quote or invoice. For any issue that was present at hand-over, please notify us within 48 hours of delivery. We may, at our reasonable discretion, require independent veterinary verification before assessing a claim — this protects both you and us and ensures that genuine claims are honoured quickly and fairly.
If something is not right, contact us as soon as possible at sales@lifeglobal.co.za with your order or invoice number, a clear description of the problem, the date of delivery, and any supporting evidence such as photographs, a veterinary report, or notes recorded at hand-over. The sooner you tell us, the sooner we can act. We will acknowledge your claim, work with you to confirm the facts, and — where the claim is valid — arrange a replacement (with freight on us), an account credit, or a refund as set out in this Policy. We aim to resolve every genuine claim promptly, fairly, and with as little inconvenience to you as possible.
Outside of the quality, specification, and health situations described above, live animals cannot simply be returned. For animal-health, welfare, and bio-security reasons, an animal that has left our facility and spent time in another environment cannot be re-introduced to our herds or flocks, and may not lawfully or safely be moved back across farm or national borders. A change of mind, a change in your circumstances, or a change in market conditions is therefore not a valid ground for returning live animals or for a refund. This is not about avoiding responsibility — it is about protecting the health of all animals involved. Where we are genuinely at fault for the quality or health of the stock, section 1 applies and we will replace it at our cost.
Frozen genetics are dispatched under strict, controlled conditions and cannot be returned once they have left our custody, because their viability depends entirely on uninterrupted correct storage and handling. Claims relating to viability are considered only with supporting laboratory or veterinary evidence and only where our documented storage, thawing, and handling instructions were followed in full. Where such a claim is verified as our responsibility, we will replace the product or agree a credit or refund with you.
Unused, non-perishable equipment and farm supplies in their original, undamaged packaging may be returned within 7 days of delivery. For ordinary change-of-mind returns of equipment, the customer is responsible for the return transport cost. However, where equipment arrives faulty, damaged in transit, or different from what you ordered, we will cover the cost of return and replacement — the same fairness principle that applies to our livestock guarantee. Items that have been used, assembled, installed, or damaged after delivery are not eligible for a change-of-mind return.
While we guarantee the standard of the stock at the point of dispatch and hand-over, we cannot accept responsibility for loss, injury, illness, or death that arises after acceptance from causes outside our control — for example transport stress where transport was arranged by you, handling, quarantine conditions, climate, feeding, husbandry, disease introduced in your environment, or general management and care once the animals are under your control. Likewise, we are not responsible for delays, refusals, confiscations, or losses caused by import permits, customs, quarantine authorities, veterinary import conditions, or other destination-country regulations, which remain the buyer’s responsibility. These exclusions do not affect your rights under our quality, specification, and health guarantee in sections 1 to 3.
Where a claim is approved and a replacement is not the chosen or available remedy, we will, at our reasonable discretion and in agreement with you, offer an account credit or a refund. Approved refunds are processed within 5–10 business days to the original payment method. For change-of-mind equipment returns, any non-recoverable bank charges and outbound freight already incurred may be deducted; for genuine quality, health, or fault claims that are our responsibility, you will not bear the freight or transport cost. To start any claim, contact us at sales@lifeglobal.co.za with your order or invoice number and supporting documentation, and our team will guide you through every step.